Flying Horse 3D Printing Frequently Asked Question
FH General Info
Why should I use your 3d printing service?
FH specializes in glass fiber infused 3d printed parts. When you require stiff, hard to bend, and tough parts, we have the expertise to make it happen.
Consultation
Do you offer consultation prior to using your services?
We understand that every project comes with nuances and different requirements. This is why offer consultation and recommendations based on your requirements. We offer free and paid consultations based on project complexity.
Do you offer in person consultations?
If you require in person consultation, we come to you. After an initial phone meeting, we schedule an in person on-site visit to your location.
NDAs
Do you offer NDAs?
Yes. There are two ways to work with a Non-Disclosure Agreement (NDA):
- You already have an NDA. The NDA is to be reviewed and signed by Flying Horse and the customer.
- The customer’s company doesn’t have an NDA, in which case Flying Horse can provide its own NDA. The NDA is then to be reviewed and signed by both parties.
How do protect customers intellectual property?
We take your intellectual property very seriously. Every digital file you upload to our system is kept completely secure. Traffic at our website is secured by the SHA-256 algorithm with RSA encryption. We do not share with 3rd parties any projects, files, documentation without your written consent.
Quoting and ordering
How long do I have to wait for a quote?
Our dedicated team is active from 8am to 8pm EST, 6 days a week. First contact and initial analysis can be as short as 5 minutes.
Written customized proposal will be sent in less than one hour after we received all the information. Need a faster contact? Reach us at: +1 830 402 0623
Do you have timeline and production time estimates?
Yes, we always send a written, personalized, production timeline. This will vary by project: materials, quantities and complexity will dictate production ETA.
Can I inspect a single prototype before ordering hundreds of parts?
On large batch orders a pre-batch prototype can be shipped to you for inspection or approvals.
Do you offer instant quoting?
We have a dedicated team to visually and technically inspect your 3D file.
others providing “instant quotes” or “ai generated quotes” often lack the expertise and know-how to assess complex geometries. This is why we have a team fully dedicated to look at your files and provide free recommendations.
Which files does FH accept for 3d printing services?
You can upload or provide your digital files in these formats: .step, .3mf, .stl, .obj, .sldprt, .blend, .f3d, .skp.
Is there a minimum amount for ordering?
We do not charge minimum amounts or setup fees.
What payments do FH accept?
We accept most electronic payments.
Materials & Quality Control
Which glass fiber polymer is best for my product?
Different applications = different polymers. Our engineers will assess the best material based on your input. We will deliver a personalized recommendation in .pdf format once our analysis is complete.
How temperature resistant will my product be?
We develop products that withstand up to 150C (302F). If higher temperatures are required, send a detailed email, and our team will reach out.
Do you develop car parts?
Automotive parts are our bread and butter. Even if most works are covered with NDAs, you can find non-NDA use cases in “our work” section, with publication approved by the client.
Can you make jigs for guns or machinery?
Yes. Based on the final use case, we will recommend best polymer.
Do you have a quality control procedure?
Every part is inspected prior to leaving our manufacturing site. If requested, we can perform destructive test on selected batches.
Where will my parts be manufactured?
All parts are manufactured in Atlanta, GA.
Can I have my parts serialized with numbers or custom logos?
We offer complimentary serialization of parts with laser etching. Learn more in “our work” section.
Shipping
How quick will I have my part?
If local to our production site in Atlanta, next-day delivery is possible. Larger projects will require a longer production time. Completion time is always stated in Flying Horses’s written proposals.
Can I have my part delivered at a specific address?
Yes, we offer tracked ground and air shipping.
General info
Do you offer warranty if my part breaks?
Yes. If your part breaks within the parameters that where agreed upon, you will get one new part for free. Parts used out of temperature range and application range agreed upon at point of sale are not eligible for warranty.
What can’t I do with a 3d printed part?
We do not recommend using 3d printed parts for high temperature environments (300F / +150C) or applications beyond material parameters. If you need specific requirements email us with details.
Who will handle a complaint or a claim?
Our support team is here to help: email us with pictures and a detailed debrief and a tech will be on the phone with you.